Returns & Refunds Policy

At Nishanti Blue Botanicals, we are committed to providing premium agricultural infusions. Please review our refund guidelines below.

1. Food Safety Returns Restriction

Our loose-leaf tea blends and flower packets are edible food products. Under FSSAI food hygiene regulations, we cannot accept returns on opened, unsealed, or parsed tea pouches for safety and sanitary reasons.

2. Damage or Missing Items Eligibility

Returns are accepted strictly in the following scenarios:

• The package arrived physically damaged or unsealed at the time of delivery.
• You received the wrong variant or wrong item.
• Items are missing from your package box.

3. Replacement Process

If you receive a damaged or incorrect package, please email support@nishantibevrages.info or message us on WhatsApp at +91 74009 00361 within 48 hours of delivery. You must include:

• Your Order Number.
• Photos or a short video showing the damaged box or wrong item.

We will inspect your request and coordinate a free replacement order immediately.

4. Refund Timelines

If a replacement is unavailable or a refund is authorized by our support team, the refund will be credited to the original payment source:

• Netbanking/Card Payments: Credited back within 5 to 7 business days after approval, depending on bank processing.
• UPI Payments: Credited back within 24 to 48 hours.

5. Bulk Orders and B2B Exceptions

Refunds and returns do not apply to custom bulk orders, wholesale accounts, or corporate gifting arrangements except in cases of confirmed shipping damage.