Grievance Redressal

Under the Consumer Protection (E-Commerce) Rules, 2020, any customer grievances, data requests, or compliance complaints are addressed directly by our proprietor, Pallavi Jain, at the registered corporate support desk.

1. Customer Support First Touch

For standard order modifications, courier delays, or refund status checks, please first contact our support desk:

• Email: support@nishantibevrages.info
• Phone: +91 74009 00361

Most issues are resolved by our support team within 24 hours.

2. Escalation of Grievance

If your query remains unresolved or if you wish to file a formal complaint regarding data privacy, compliance, or service discrepancies, you may escalate your concern directly to the Proprietor:

• Grievance Redressal Lead: Pallavi Jain (Proprietor)
• Entity: Nishanti Beverages and Water Plant
• Registered Address: Khasra No. 57, Ward 31, Veer Savarkar Ward, Hanota Road, Khurai, District Sagar, Madhya Pradesh – 470117, India
• Direct Email: support@nishantibevrages.info
• Direct Phone: +91 74009 00361

3. Resolution Timeline

Upon receipt of your formal grievance inquiry, our team will:

• Acknowledge receipt of the complaint within 48 hours with a unique tracking reference.
• Investigate the issue and provide a resolution within 15 business days of receipt.